Cluster Manager

Location: Shop based – travelling regularly across a group of shop locations (a cluster)

Salary: Hospice Band 3 £23,938.19 – £26,583.52

Hours per week: 35

Application Deadline: 19 July 2024

Job Summary


We are looking for an experienced and dynamic Retail Shop Manager looking for the next step in their careers, details of the role are below and attached.

As a Cluster Manager, you’ll play a key role in helping our retail shops deliver a great experience for our customers and donors, using your local knowledge to truly appreciate customer trends and preferences whilst increasing awareness of our Hospice at a local level. Your mission is to maximize shop income, and manage all resources effectively. Your main focus is on helping shops achieve their KPI goals through driving operational and commercial excellence.

If you’re a retail expert with a passion for delivering results and motivating teams, this role offers you a chance to shine!

A day in the life of a Cluster Manager will involve:

  • Leading your shop and a group of shops, providing direction, support, and advice on operational matters of shops in your cluster.
  • Monitoring KPIs, encouraging shop teams to deliver results, drive sales, and raise vital funds.
  • Leading your cluster of shops to deliver great visual merchandising standards and monitoring stock levels by shop profile and size.
  • Supporting with people related tasks, such as recruitment and assisting with performance management situations (for staff and volunteers)
  • Developing and growing a commercial and customer focused team of shop staff and volunteers, ensuring awareness of local competition, retail sector trends and current local trading opportunities

To be a successful Cluster Manager, you’ll need:

  • Retail experience at managerial level..
  • You know how to get the best out of people. With proven management skills, you know how to develop and inspire your team.
  • You’re a commercial manager who can work to budgets, using your initiative to achieve fantastic results across your cluster of shops.
  • You have experience of successfully meeting deadlines at pace, working across different teams and understanding how they interact.
  • You are an excellent communicator and can translate processes to understandable tasks and tailor communications to suit your audience.
  • You care about our hospice values and deliver these through your actions


If you are interested in applying, please do so by applying via our online system:

Click here to apply 

We are an equal opportunities employer and are committed to inclusion. We celebrate and embrace diversity and thus encourage applications from a variety of backgrounds, perspective, knowledge and skills

Please note that only short-listed candidates will be contacted.

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