Volunteer Driver for Patient Transport – Rehab

Location:                   Greenwich & Bexley Community Hospice, 185 Bostall Hill,

                                     London, SE2 0GB

Reports to:               Patient Transport Co-ordinator/Rehab Team

Commitment:         Morning or afternoon collection of patients within the Greenwich and Bexley Boroughs, on days agreed with the Rehab Team.  Anticipated time commitment: one or two days per week, approximately 4 hours per day.

Outline

To provide safe and comfortable transport for patients to and from Greenwich & Bexley Community Hospice, as authorised by the transport arranger/Rehab Team.

Main roles and responsibilities

  • To collect patients from home and transport them to the Rehab Gym for an hour-long exercise class and then to return them home. Classes likely to be held either late morning or early afternoon – this can be negotiated.
  • To assist patients where applicable (see guidance notes) or ask for help
  • To report to the Rehab Team as appropriate
  • If a problem arises during a visit to the patient’s home, to phone the Rehab Team for guidance as to appropriate procedure

Useful skills and experience

  • An ability to deal with patients with a terminal condition in an appropriate manner, friendly yet professional, relieving anxieties and stress as appropriate
  • Good customer service skills
  • The ability to be patient and remain calm in a crisis and deal with it appropriately
  • Physically able-bodied for driving either own car or the hospice minibus (minibus training is provided)and giving occasional support to patients
  • Able to use initiative whilst remaining part of a team effort

Benefits of the volunteer role

  • Customer service experience
  • Experience of a patient facing role in a hospice setting
  • Participation in Hospice Induction which includes Health & Safety, Moving & Handling and Fire training
  • Reasonable travel expenses to and from the Hospice will be reimbursed
  • Voucher to obtain refreshments whilst waiting to return patients (?)

Other requirements

  • An enhanced Disclosure and Barring application for Vulnerable Adults is required for this role


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