Patient Experience

In order to provide the best services we can to people in our community, it is important that we hear from people who receive Hospice care. There are several ways you can leave us your feedback.


We use iWantGreatCare to enable us to gather feedback on the care you have received. You can leave feedback online, via the link below, or you may have received a paper version of the form from one of the people who is involved with your care. It makes a big difference to us: it helps us know what we are doing right or wrong and means that we can address any concerns you may have.

Paper version of the feedback form are available on request: email us on or phone Clare, our Data and Quality Officer, on 020 8320 5820      so that we can send you a form.

Patient* Forum

The group is for people who are using the Hospice’s services, their carers or their family members, to help to discuss topics with the Hospice so that we can work together to make sure that the things that are most important to our services users are part of the Hospice conversation.

Our next forum date will be published here.  In the meantime, if you are interested in attending please contact us on

Talk To Us

We would love to hear your own story of how the Hospice has helped you, or your family. Stories help us to explain what Hospice care is – we use them to reassure people who do not know what to expect; to talk about our services to groups in the community; and our fundraising team might use a story to help people understand the care provided by the donations they make.

If you would like to arrange to share your story with us, please email us at; speak to someone who is involved in your care; or contact our Data & Quality Officer on 020 8320 5820.

If you have a complaint to make

We welcome all feedback, positive or negative and see complaints as a way of learning and improving our services.  If you have any concerns, please initially speak with a member of staff so they can try to resolve your complaint quickly.

If you do not feel comfortable doing this, then please ask to speak to a manager, member of the Senior Management Team or the Chief Executive.  If you prefer to let us know your concerns in writing; please address your letter to our Chief Executive.

Newsletter Sign up