Care at home

Who we are

We are a team of experienced community nurses and care assistants, supported by consultants, social workers, counsellors, physiotherapists, occupational therapists, chaplains and volunteers who provide the support you require to be able to remain in your own home during your illness.

What we do

When you are being cared for at home, your GP, District Nurse or hospital consultant usually takes the lead in your care. The Hospice community service may take a coordinating role in making sure the right people are involved in your care and will provide specialist advice and support when your GP needs experts to help us all meet your needs as best as we can. We will provide you with advice, help you understand what to expect, and make sure you are kept comfortable at home.

We understand that many families take great pride in providing care to their loved ones so that they can remain at home: we aim to support families to provide as much or as little care as they can by ensuring that they have the support they need so that things do not become overwhelming.

What can I expect?

Your referral to the Hospice will usually come from your GP or your District Nurse, though it can be made by any healthcare professional who knows you well. We will be in touch to arrange a first visit and you will meet one of the team of nurses who will be involved in your care. We will spend some time with you to understand what your needs are, to understand how you like things to be done and to arrange an ongoing plan so that we can give you and your family the support you need.

We can help with assessment and management of symptoms, advance care planning, support for family and carers and signposting to other relevant services. This initial assessment could be at a clinic or in your own home. A plan will be agreed with you including arrangements to follow up and review, you will be given our contact details. Depending on your needs, you may be offered telephone support, clinic appointments , visits at home or referral on to another service within the Hospice or externally.

If you need advice or support outside office hours, you can call 020 8320 5837.

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